How can I automate responses from Jira Data Center to users who don't have an account in Jira

[Mark Bierman]

We currently use Jira Data Center.  we are planning to migrate to JSM in AGC once the licensing gets ironed out for our migration. In the interim I would like to automate responses from Jira Data Center to our customers to include an IssueID in the response.  Currently this is not possible because Jira does not support responding to reporter who is not a licensed user.  Since we use this for ticketing in a secure environment, we could not license every reporter.  Is this possible through Data Center?

[MidnightExe]

 Hei @Mark Bierman 

There are marketplace apps that help bridge this gap, such as:

• Email This Issue (by META-INF)

• Enterprise Mail Handler for Jira (JEMH)

These tools can send emails to external users with full templating and automation support, without requiring the users to be licensed.