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How can I automatically become a watcher on my teams' tickets?

Idan Hod
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March 16, 2023

Sometimes I am surprised by something happening to my team's tickets. someone move it, re prioritize it etc. How can I become a watcher to my teams ticket?

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David A
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March 16, 2023

Hi @Idan Hod 

You could add an automation rule for your project with the create issue trigger. 

i hope this help!

Idan Hod
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March 16, 2023

Thanks @David A

I am looking for something a bit different. Someone changed assignee on a ticket I am not a watcher, or someone changed ranking (put above another ticket) in a board, someone commented, someone added a label or changed component. 

I want to be able to become a watcher to anything dynamically assigned to my team. 

Kelly Arrey
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March 16, 2023

It sounds like you will want to implement several automation rules with different triggers, e.g.:

  • when assignee changes to one of your team members
  • when ranking of an issue on your board changes
  • when someone comments on an issue
  • when someone adds a label
  • when someone changes a component
Juan Carlos Vera
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March 16, 2023

Hello @Idan Hod ,

I think that we are talking about two concepts:

1. Become a Watcher of all Tickets.

For this, you have some options... yo can do an Automation that asign you in all creations of a Ticket Team or a Script With ScriptRunner.

 

2. Notifications of actions in Ticket

These Ones have to be enable in the "Notification Scheme" of the project, in this section you can add "Watchers" to receive alerts of comments, assignes, etc...

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