How can I create email notifications specific to individual users and customer groups?

[Oliver Clark]

I'm trying to create a custom email notification for a user who works with a particular group of customers. I'd like it to function so that every time a customer in those groups raises a ticket she receives an email notification. 

I've found similar functionality through the automation, notification, and event utilities but as of yet I've been unable to tailor it so that it works as needed. Can anyone provide advice on this? 

[Petter Gonçalves]

Hello Oliver,

Just to clarify one thing about this sentence:

I'd like it to function so that every time a customer in those groups raises a ticket she receives an email notification. 

When you say customers, are you meaning customers from JIRA Service Desk, is that correct? And when you say groups, are you meaning organizations?

If the answer is yes, you can add a user picker custom field in your ticket and use automation for JIRA to create two rules:

- One to automatically fill the user picker custom field with the user you want based on his Organization:

- One to send the customized notification to the user added in the user picker custom field:

Please, let me know if this add-on gives the option you are looking for.