How can I exclude sensitive data in JIRA tickets from email notifications?

[Adriana Wolfe]

We want to record some sensitive data in JIRA tickets but not include this sensitive data in email notifications of issue creation or edit. Is there some way to store sensitive data in a special issue field and exclude that field content from the email notifications?

[Marko Filipan]

Hi Adriana,

If you want to exclude / include some fields in email notification, you need to modify the email template for the event (in your case, issue creation and issue edit).  

In order to customize email templates, please refer to the following link: Customizing email content 

Here you aslo can find instructions how to add custom fields to the mail notification: Adding custom fields to email

By default, newly created custom fields aren't included in mail notification templates.

Cheers,

Marko Filipan