How can I get access to SLA Time and Report

[Kanchana]

How can get the add-on for  SLA Time and Report 

[Zoryana Bohutska _SaaSJet_]

Hi @Kanchana 

I'm from SaaSjet team, please describe what problems you had faced on? You can't install SLA Time and Report? Do you view its documentation? (installation and configuration)

I will be happy to help you, but just let me know more details. 

Regards

Zoryana

[Angélica Luz]

Hello Kanchana,

Welcome to Atlassian Community!

I see that the add-on is available for Jira Service Desk and your site has only Jira Software.

Also, SLA is specific for Service Desk, that's why an add-on like this one wouldn’t work if you install it. 

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica