How can I give an external access to a single project in Jira

[Trena Norcia]

I am a Jira Standard cloud user and need to give access to an external team for one project.  We do not use Jira service desk as it did not meet our needs we use Zendesk with integration to Jira for Service Environment.

Is there a cost involved with allowing access but not creation of tickets.  Just view.

[Kyriakos Tsourapas]

Hi @Trena Norcia 

Yes, you have to add the users and they are counted to your licenses.

The way we do it:

• Once you invite someone, remove him/her from the jira-users group, since this group is automatically given the "Users" role in every project, so this is why any logged in user has access to all projects. Removing the user from this group automatically removes him/her from being able to see your projects
• Go to the project you want and add the user with the "User" role

This is it. Of course you can also add the user to a group and give the group the "User" role, so that you can manage all external users from one place e.x. external-xxx-group.

You may also want to give them the "Developer" role, if you want them to also be able to log hours and be assigned issues.

BR

Kyriakos

[Trudy Claspill]

Hello @Trena Norcia 

Do you need to give access to a Company Managed project or a Team Managed project?

Do you have both Company Managed projects and Team Managed projects on your system?

[Trena Norcia]

team managed and I need step by step if possible?  Thank you for replying

[Trudy Claspill]

Do you have both Company Managed and Team Managed projects on your system?

[Ravi Sagar _Sparxsys_]

Hi @Trena Norcia 

There is a permission called "Browse Projects". Usually this is given to any logged in user.

- So you need to add external team in Jira and yes they will contribute towards your license limit

- You need to make sure that Browse Project spermission for all the projects in Jira is not given to any logged in user

- Browse Projects permission should be give to one or more project roles (Developer, User etc) so that people added to those project roles can access the project 

- Add those external user to one of the project role like Developer

I hope it helps.

Ravi