How can I group similar tasks?

[Leandro Santos]

I'm a Agile Coach into a company, and now I'm brighing Jira Software to another area. 
This area need to group similar tasks (this tasks are created automatically by email).
There is some automation that I can use to make this happing?

[G subramanyam]

Hi @Leandro Santos welcome to the Atlassian community.

The answer to your query depends on many factors and inputs. I would request you to explore this Jira automation link to start testing and implementation.

[Leandro Santos]

I @G subramanyam thank for your time!

I'll bring more details about this issue.

I made a configuration into Jira, where all emails received into a mailbox, automatically become a task on my board. And many times users send the same email two, three, four times, polluting my board with unnecessary tasks.

Therefore, I thought to create a automation that would compare subject, reporter and task description and group all the same tasks into the first one.

I google it, seached on community, and didnt find nothing like that.

And sorry for my poor english.

[G subramanyam]

Thank you for sharing details surrounding the query. Kindly tweak the below automation per your project, deployed plugins and board links which should help you:

Trigger:
- When: Issue created
- Issue matches: Project = Your Project

Conditions:
- Compare: Reporter and Summary with JQL
- JQL: "project = Your Project AND reporter = '{{issue.reporter}}' AND summary ~ '{{issue.summary}}'"

Actions:
- Group issues
- Group by: Key
- Compare: Summary and Description
- Fields to update: Leave this blank or specify any fields you want to update on the grouped task

Anytime a new issue is created in your project, this rule checks for an existing tasks with the same reporter and similar summary. If matches are found, it will group the new issue with the existing tasks, based on the specified comparison fields.

[Leandro Santos]

Many thanks @G subramanyam !
I think that we're almost there!
But I need that Jira trigger search the current reporter (the same reporter from the newly opened tasks) on the automation. The JQL that you described, I need to inform the reporter, right?