How can I hide/remove the cancel/reopen transition buttons from a particular status?

[Sebastian Gomez]

Hello Everyone, I am new to the forum and was having some difficulty finding documentation on how to address this.

Is there a way to hide these buttons from users once the issue is in a particular status? The idea behind this is so that users don't have the ability to re-open or cancel an issue once the issue has been resolved or cancelled.

Thanks in advance for the help

[Arthur Mack]

You can easily do this without plugins. On the transition you do not want them to be able to see simply put a condition on it (it can be they have to be in a certain group etc) then they will not even see the button.

[Sebastian Gomez]

I ended up using an add-on called Scriptrunner and created a simple scripted condition in the desired transition, and that was able to hide the cancel button from the user.

[Antoine Berry]

Hi,

This probably means these transitions are global (i.e. they are accessible from any status). You can delete them and create a transition from status A to B instead, so it is only available when the issue is in status A.

If you are willing to look into plug-ins, I would advise JMWE as it provides a condition on the current status, allowing you to keep the global transition and restricting the status in its conditions. It helps keeping the workflow clearer.

Antoine

[Sebastian Gomez]

Thanks, I will look into the plugin. I was trying to figure it out under the status properties by experimenting different property keys that would allow me to hide them, but have only been successful at removing the Edit/View screen and preventing users from writting comments.