How can I limit a user's view of work items based on labels?

[Christopher Carvalho]

In resume, we would like to restrict some users from visualizing all the work items from the projects they are members of.

We would like to have some users only be able to visualize work items that have a specific label/tag.

I was checking for this process and found this old thread: https://community.atlassian.com/forums/Jira-questions/Can-you-restrict-a-User-to-view-stories-with-a-specific-label/qaq-p/724089

However, it seems there was no solution for this at the time, is it currently possible to achieve?

We can also try different methods other than solely relying on tags, as long as we can tie which type of work item the user should visualize based on the data of a specific field from the work item.

Thanks!

[Matteo Vecchiato · Accepted solution]

Hi @Christopher Carvalho ,

Thank you for your question.

The user view restrictions in Jira are implemented only by security level schema.

To achieve your requirement you could:

1. Configure a security schema and security levels in the project, you can follow this doc: https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/ 
2. Create an automation triggered by label change that update the security level of the work items, based on the content of label field, similar to what explaines in this question: https://community.atlassian.com/forums/Jira-questions/How-can-i-create-a-condition-based-on-the-changed-trigger-value/qaq-p/2271835 

With this two components should work.

Kind regards 

[Trudy Claspill]

Hello @Christopher Carvalho 

Adding to what @Matteo Vecchiato said, I see that the tags on your post indicate you are using a Free subscription. Is that accurate? If it is, be advised that you cannot use Issue Security Schemes with the Free plan because it doesn't support customization of permissions. Refer to: What is the Free Jira Cloud Plan?

If you are actually using a paid plan (i.e. Standard, Premium, or Enterprise) be advised that the Issue Security Schemes can be used only with Company Managed projects. If you are using Team Managed projects issue security is managed in a different manner. Refer to: Restrict access to a work item type.