How can I measure SLA in Jira product discovery ?

[Amnon Even Zohar]

If I want to be able to filter or get notifications if an idea that was submitted and wasn't addressed after 7 days - How can I do it?

[Kateryna_v_SaaSJet_]

Hi @Amnon Even Zohar 

The built-in SLA is only in JSM, but not for Jira product discovery. You can only use third-party add-ons at the Atlassian Marketplace to control SLA and add automation.

I suggest you try the SLA Time and Report for Jira app (developed by our team). You will be able to create SLAs by notifying users and another automation there. You only need to convert the 7 days to hours time format according to your working schedule. For example, with the 24/7 calendar, you should set 168 hours (24*7) SLA time goal as a trigger for notification.

Use the 30-day trial to try the add-on by yourself.

[Bill Sheboy]

Hi @Amnon Even Zohar 

What do you mean by "submitted" and "wasn't addressed after 7 days"? 

Do you mean was created more than 7 days ago and not completed to Done?  If so, you could try a simple JQL filter:

project = myJPDProjectName AND created <= -7d AND statusCategory != Done

Please confirm this works as you expect, as Ideas in JPD often add lots of custom fields and so Status may not indicate what you want.

Kind regards,
Bill

[Amnon Even Zohar]

@Bill Sheboy My intent is to track and enforce a process. As part of the it, ideas must be answered and changed status within 7 days.

I want to be able to track those that are not.

Where can I run this JQL in product discovery?  I dont see any place I can enter it. 

Can you elaborate, pls?

[Bill Sheboy]

Ideas in JPD are just issues, and so I ran that query in Advanced Issue Search, not in JPD.

[Amnon Even Zohar]

Thanks but I'm looking for this functionalitly specifically in 'Jira product discovery; product.

Looking in project setting, I dont see any SLA place to configure.

Is it supported? Should I see it?

[Fabio Racobaldo _Herzum_]

SLA is a feature of JIRA Service Management module and it is not available for JIRA Software.

[Ben Krichko]

I'm following along with @Amnon Even Zohar 

Without the use of an add-in, how can we create an SLA in JPD? My intent is to have an automation kick off to key stakeholders if an Idea remains in a certain status for X amount of time.

[Bill Sheboy]

Hi @Ben Krichko 

Have you tried to create an automation rule in your JPD project for that?  It could use a Scheduled trigger with a JQL query on the Ideas to find the ones you are interested in. 

I just did a quick test and the CHANGED operator does work for JPD idea status values:

project = myJPDProject 
 AND statusCategory != Done
 AND NOT status CHANGED AFTER -30d

Kind regards,
Bill

[Fabio Racobaldo _Herzum_]

Hi @Amnon Even Zohar and welcome,

you can define your own SLA based that starts from issue creation and end when issue is assigned/transitioned to specific status or something else that match your "issue addressed" event. Moreover, you can define 7d as a goal and associate it to a calendar (24/7 if you want to measure time every hours in every day).

Please check the documentation for SLA management https://support.atlassian.com/jira-service-management-cloud/docs/create-service-level-agreements-slas/

Hope this helps,

Fabio