How can I remove a member from free project?

[Rob Verhoeven]

I'm currently on a free software project subscription. A member has left the team, but I can't remove that member via Project -> Settings -Access.

How can I remove someone?

[Christos Markoulatos · Accepted solution]

Hi Rob,

On the Free plan, you can’t remove users from the project settings because project-level permissions aren’t available. Everyone with access to Jira Software on that site is effectively an admin for all projects.

To remove someone, you need to do it at the site level:

1. Go to admin.atlassian.com
2. Select your site → Directory → Users
3. Find the user → click ••• → Remove user

Links:

• Remove or suspend a user
• Permissions and security in Free plans

This will remove them from all projects on that site.

Hope this helps 😊

[Rob Verhoeven]

Hey @Christos Markoulatos , that clarifies a lot. I suspected something like that but I could not find any resources to help me. 

But you did! Thanks a lot!!

[Christos Markoulatos]

Glad i could help Rob!

[Jack Brickey]

Hi @Rob Verhoeven , welcome to the Community! What happens when you attempt to remove this user? Do you see the remove button on the right side their name when you go to settings > access > people and access? Maybe some screenshots of what you were seeing would be helpful.

[Rob Verhoeven]

Hey Jack, thanks for responding. Here's the screenshot.. there are no 3 dots behind the user in the Action column.

[Jack Brickey]

Ah yes...sorry my mind was thinking JSM.