How can I replace from 'Resolutions'(custom field) to 'Resolution'(system field) when completed?

[Dan]

Hi guys,

How can I replace from 'Resolutions'(custom field) to 'Resolution'(system field) when completed the issue ticket?

Please help me!
Thanks,

[John Funk]

Hi Dan,

If this is a transition screen, you should be able to modify the screen and switch out the fields. 

[Chris K]

Hi @Dan

Here are the steps to edit the Transition Screen:

• Open Workflows in the Project Settings
• Open the Workflow Editor via Edit
• Click on the affected Transition
• Open the linked Screen, this should look similar like this:
• 
• Remove the custom field and select your field of choice

Please note: You need admin rights to perform these actions. Also, you should check, if the workflow is used by different projects, as it has also impact on them.

Hope this helps.

Greetings Chris