How can I send an email to a group but omit inactive users?

[Rob Horan]

I sent an email to all users letting them know about scheduled downtime.  I used the jira-users group.  The problem is the email went to everyone in the group, including inactive users!  Why would the system send to inactive users?! More importantly, how can I prevent this from happening?

[Piotr Klimkowski · Accepted solution]

Hi,

What JIRA version are you on ? I think it was fixed here: https://jira.atlassian.com/browse/JRA-30152

[Rob Horan]

I'm on 6.0.4 - upgrading is not something I can do at the moment.

[Piotr Klimkowski]

You could patch the JIRA manually as described in here: https://confluence.atlassian.com/display/JIRA/How+to+Make+a+JIRA+Patch You need JIRA 6.3.4 source code. The class you're interested in is jira-components/jira-core/src/main/java/com/atlassian/jira/web/action/admin/mail/SendBulkMail.java However, if you do that, any future upgrades will be more complicated. Also getting the JIRA to compile might not be trivial. Alternatively, you might want to consider using banner to announce downtimes etc. https://confluence.atlassian.com/display/JIRA/Configuring+an+Announcement+Banner

[Rob Horan]

If I have to mess with the source code I wont do it. If I have to mess with items in the file system I won't do it, unless the payoff is very very well worth it.

[rrudnicki]

Hi Robert, 

When you says "inactive" users, are you mean disabled users? If so, you might facing this bug:

https://jira.atlassian.com/browse/JRA-23462

Also, this documentation might be useful for you:

https://confluence.atlassian.com/display/JIRAKB/Deleting+other+users%27+filters+and+subscriptions

Regards, 

Renato Rudnicki