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How can I set up two parallel transition from a status to another status with different conditions?

simone.degregori
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April 16, 2020

Hi,
I've noticed that there isn't the possiblity to set up two parallel transition from a status to another status. In particular, I need to create two transitions from a status to another characterized by different conditions: one must visualize a screen based on the condition and the other allow to move the ticket without any screen. How can I solve that problem?

Is there any way to resolve that without plugins?

Thanks

2 answers

1 vote
Omer Meshar
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January 22, 2023

Actually, as Joe Pitt answered, you can have multiple transitions from one status to another status, each one with its own condition.

I needed to implement a transition from X to Y, that pops up a screen to fill field Z, if it was empty. So I created two transitions, one with a Condition that Z is empty, which had a screen and a Validator that Z is not empty. Another transition was with a Condition that Z is not empty. This one didn't include a screen. This worked for me.

1 vote
Joe Pitt
Community Champion
April 16, 2020

I have done this when an issue has a field already populated by using conditions. You add a condition to the transition and if it isn't satisfied the transition doesn't appear as an option. If you want to use a field the user fills in on the screen before clicking the transition you can use a validator (I'v never used that option). For more information see https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html 

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