How can I update a global transition to a transition between two specific statuses?

[Vicky Pagnaer]

I have a workflow where All statuses can transition to the Cancelled status

This Transition has a screen and properties etc.

However, I don't want users to be able to move from Done to Cancelled. 

So to go from All to All except Done, I wanted to add the individual ones first, copy over the properties etc. Then remove the All transition when I'm sure I've done it correctly.

I can't change the global transition to a specific transition though, and I can't first add new transitions because Jira says they already exist. So the only way forward I see is deleting this transition first and then adding the new ones individually, but then I lose all my configuration.

Any tips on how to proceed?

[Utkarsh Agarwal · Accepted solution]

Hi @Vicky Pagnaer 

In my opinion, the best approach is to copy the workflow, edit it to delete the global transition, add your new one, and then assign the updated workflow back to your project. This avoids impacting other projects using the same workflow.

Regards
Utkarsh

[Anandhi Arumugam _Cprime_]

Hi @Vicky Pagnaer You could add a condition on your workflow global transition, like a value field condition on your current Status != Done. This will not require deleting the transition. Hope this helps.

[Vicky Pagnaer]

Thanks for the suggestion, Anandhi. However I think this would make it confusing for users that visualize the workflow, because the transition will appear as possible. I went with the other idea provided by Utkarsch (even though it was more work).

[Bert Dombrecht]

Hello @Vicky Pagnaer 

To exclude a status from the 'All' transition, you can add a Condition to the transition.
Choose the condition "Value field" and configure it as != "Done".

I hope this helps.

[Bert Dombrecht]

I see @Anandhi Arumugam _Cprime_ already suggested this as well.
Sorry for the duplicate :-)