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How can I use Jira automation to update the description field with expand boxes?

Jonathan Smith
Contributor
July 30, 2025

Hello,

I am trying to use automation to add expand boxes into description fields after publish. 

Can someone help me with the automation / description field formatting?

I have tried a couple formats - which don't work...

 

{{issue.description}}
----
<Expand Section Title>
<Content for the expandable section>
----

 

{expand:title=Details}
Here are the detailed steps:
1. Open the dashboard.
2. Click on "Reports".
3. Select the desired report.
{expand}


This is what I am trying to accomplish with automation:
aaa.png

Any assistance would be greatly appreciated!

Thanks,

Jonathan

 

2 answers

0 votes
Bill Sheboy
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July 30, 2025

Hi @Jonathan Smith 

Most of the rich text markups and macros are not supported by the built-in automation Edit Work Item action.  (This may be because rules appear to use version 2 of the REST API endpoints.)

At this time, I believe the only workaround is to use Atlassian Document Format (ADF) and the REST API endpoint (v3 or later) to update the work item using the Send Web Request action.

 

Kind regards,
Bill

0 votes
Jonathan Smith
Contributor
July 30, 2025

.

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