How can a customer in a Jira Service Management board fill out my public form in a Jira board?

[Allison Aycock]

I have a public form in a Jira board for work intake across the business which works great so long as the person is not identified as a customer. As soon as someone uses our IT groups Jira Service Management board, they become a customer and can no longer submit my form in my technology groups Jira board. 

How can I get around this and make it so that people can fill out my form no matter their Jira status? 

[Kai Becker]

Hi @Allison Aycock 

welcome to the community and thanks for your question.
Did you set the form to be public and accessible to anyone?

If only set to internal users then customers will not be able to access because they will always be routed to the portal.

Please take a look at the following link for more information on access.

If there are any questions left, feel free to ask