How can i activate my product Jira and turn it in a FREE plan.

[Pipoca Ágil - Equipe Lilás]

My product JIRA is Inactive and i cant turn it active without paying.  My account was Free and haschanged to standard. This account has 7 users only. Can anyone help me ? Thanks

[Dilip]

Hi @Pipoca Ágil - Equipe Lilás 

it's possible that you are under trial of standard plan, means once the trial is over you will be automatically switch to free plan, additionally there won't be any charges during this trial period otherwise try to follow the below steps in order to switch to free plan:

1. Settings, and from Atliassian Admin  -> Billing
2. From Billing preview, Products and apps: Jira and click Manage
3. Subsription details: Change plan
4. I'm choosing Free, Select Free
5. Next is the pop-up with: Contact support to change subscription 

[Prachi Bolar]

hello,

Welcome to community :) 

if you unable to do it on your end please reach out to Atlassian billing team and they should be able to help you : https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Thank you,

Prachi

[Aaron Pavez [ServiceRocket]]

Hi @Pipoca Ágil - Equipe Lilás 

If you go to admin.atlassian.com -> billing -> 3 dots next to Jira -> manage -> search the app and click on the manage button. 

There you can change the plan. Do you have that option enabled?

Regards - Aaron