How can i enable keep deleted issues option?

[shaibaz Qureshi]

How can i enable keep deleted issues option?

[John Funk]

Hi Shaibaz,

In the future you might want to use a backup and restore app like the Revyz app which would allow you to retrieve deleted items. 

[Rilwan Ahmed]

Hi @shaibaz Qureshi ,

Once a issue/ticket is deleted, its gone forever. You cannot restore them. 

[Vish Reddy {Revyz}]

Thank you @John Funk 

Hi @shaibaz Qureshi 

You can enable delete functionality for your end users by backing up you data on a regular basis perhaps every 24 hrs including backing up attachments.

The app we have built addresses multiple use cases besides backup & restore:

• Protect | Backup & Restore | all Jira project types (JSW, JSM, etc. including Assets)
• Manage | Cloud-2-Cloud data Cloning | example use case: sandbox to prod
• Analyze | Jira site analytics for the Administrator
• Optimize | Jira site optimization | example use cleanup of jira site, easily delete unwanted configuration

You can find the Revyz Data Manager for Jira in the Atlassian Marketplace.

With our app you can recover back all elements of the  Jira Issue including Attachments and configuration objects such as workflows, screens etc..

Happy to give you a demo if you are interested.

Thank you

Vish

[Mehmet A _Bloompeak_]

Hi @shaibaz Qureshi

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening, you can try Restore Deleted Issues app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,

• Both bulk and single issue deletions are logged.
• You can see when and by whom issues are deleted.
• You can recover summary, description, comments except attachments.

Below you can find an article about tracking and restoring deleted issues in Jira.

How to Track and Restore Your Deleted Issues in Jira

Hope it helps.