Hi All,
I have configured mail handlers for a project. It's only updating the summary and description. It is not working for the custom field. Please suggest to me a way that custom fields are also updated from the email body.
Fields need to be updated:
Escalated case by TAC support for engineers.
Case #00315181 is now escalated.
Case Information:
**Customer Account: ABC
**Hardware Platform: TH1040-020-NSSL-2PS-CFW
**Software Release: 5.2.1-P2
**Parent Case: 00315181
**Current Status:
11/09 Took the case.
**Log analysis result:
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