How come I cannot pre-populate the Description field in business version when I can in free trial?

[Tommy Harris]

In the free trial version of Jira I can go to Project settings/Issue types and enter the pre-populated text that I would like all PO's and PM's to use as a template to creating issues. 

Notice the mouse pointer here.

But in the business/enterprise version I no longer have this option. Notice the mouse pointer is changed and is a grab cursor.

My question here is why is there are difference and has something changed between the trial version and the enterprise/business version? Did something change with the introduction of workflows?

[David Freitez · Accepted solution]

Hi @Tommy Harris

Can you check the project type of the projects ?

The option you are showing is also found in business/enterprise version BUT in the Team-Managed projects, not the company-managed projects.

Please check the type of the project and let us know if both of the projects you are comparing are of the same type.

Thanks,

David
ServiceRocket Team

[Tommy Harris]

Hi @David Freitez

Thank you for the quick response.

In the example screenshot above (trial version) it was a team managed project. 

In the current implementation of Jira for the entire business, all of the projects are company-managed projects. Hopefully this help and I appreciate your feedback.

[Tommy Harris]

I guess the real question is can I pre-populate the issue description in a company-managed project(s)?

[David Freitez]

Hi @Tommy Harris

Thanks for conforming the types of the projects.

Unfortunately, it is not possible on a company-managed project to set a default on a System field such as Description.

Here is a request raised to Atlassian regarding this: Default values of system fields, we invite you to vote for it so you can get the latest news on it.

Having said that, there is a workaround which consists in creating a new custom field  with a default value that will pose as the description system field and later do a switch,  here is the a detailed Atlassian Community post about it: https://community.atlassian.com/t5/Jira-Core-Server-questions/How-to-create-a-template-for-issue-description/qaq-p/1041636

Hopefully this answers your question,

David
ServiceRocket

[Nic Brough -Adaptavist-]

The software is the same, whatever the licence.

It looks to me like you might be looking into two different types of project.