How could I get field editor permission even I have admin role?

[zihan liu]

Hello experts,

When I try to edit the "Field Editor" but it shows that I don't have permission. But I already have the "Administrator" role.

Cheers,

Zihan

[Marc - Devoteam]

Hi @zihan liu 

This is part of a marketplace app.

I have looked at the documentation and within the app permissions need to be granted to user who can use the app and which fields.

See documentation here

So if you are Jira admin, you should access the app settings and configure the permissions if not ask this to the colleague with the required permissions.

[zihan liu]

Hello Marc,

I cannot see the button "APP" if you could see my screen shoot below.

I used Field Editor | Customfield Editor for Jira - eTeamProject (ericsson.com) this page to access the JIRA

[Marc - Devoteam]

Hi @zihan liu 

I think that you are running an on-premise installation.

Then the doc's of the app differ.

You can find the documentation here

[zihan liu]

Hello Marc,

Thanks for your guide, unfortunately I don't see any button here under JIRA ADMINISTATION.

Could you kindly advise?

[Marc - Devoteam]

Hi @zihan liu 

Then you are not a Jira admin and not able to chnage the settings.

Reach out to one of your Jira admins to help you granting the right permissions to you.

[zihan liu]

Hello Marc,

So this means the I only have project admin but not JIRA admin roles, right?

If I want to access the Field Editor, I need the JIRA admin role not this project admin role, correct?

In our case, the project lead role can access this Field Editor.

[Marc - Devoteam]

Hi @zihan liu 

Yes, you are project admin only

No the app has it's own permission structure, to have others edit custom fields based on permissions granted to custom flieds.

The Jira admin is the only person who is able to set and grant these permissions, to other users

So you don't need to be Jira admin.

In you case the user set as project lead has been granted permissions on fields to edit them, this has been done by the Jira admin.

[Lovee Eric]

Hi @zihan liu 

I trust this message finds you well. I understand that you are experiencing difficulty editing the "Field Editor," despite having the "Administrator" role. It seems like a permission issue.

Could you please double-check the login details to ensure you are logged in with the correct account? If the problem persists, I kindly request you to share a screenshot of the error as John has requested. This will assist us in identifying and resolving the issue promptly.

Your cooperation is much appreciated, and we are here to support you in resolving this matter. If you have any further questions or concerns, feel free to reach out.

Thanks

Lovee Eric

Brilyant Inc

[zihan liu]

Hello Lovee,

I think the login details is ok. Here is the screen shoot.

[John Funk]

Hi Zihan - Welcome to the Atlassian Community!

Can you share screen shots of what you are seeing?

[zihan liu]

Hello John,

Here comes the screen shots.