How do I add "resolved" to a status in JIRA?

[Johan Bromander]

Our customer have setup a workflow in their JIRA cloud instance. I am trying to figure out how we could add the "resolved" status to "verified" user stories/bugs. When the customer accepts and verifies that a bug is solved he moves it to status "Verified" and consequently the bug should be set to resolved (but not closed since it's not deployed to production yet). 

I have included an example which visualize the problem and how this also affects the "Created vs Resolved" chart. Currently we can't track how many bugs that are being solved on a weekly basis (at least not using the chart provided in JIRA). 

Any help appreciated.

/Johan

[Udo Brand · Accepted solution]

You would need to set a Resolution during the transition to the Status verified. Once a Resolution is set it will be displayed.

Note: unresolved is displayed as long no Resolution is set (there is no Resolution "unresolved")

[Johan Bromander]

Thanks for quick feedback @Udo Brand!  When you say "set a Resolution" - is that just choosing "resolved" from a drop-down? (I'm not admin in our customer JIRA so I can't see the options in the Resolution field/drop down). Just want to be able to provide them with specific instructions ;-).

[Udo Brand]

Well there are two ways to achieve this. but both have to be implemented by an admin.

First add a screen with the Resolution field to that transition. Then a user has to choose a Resolution during that transition.

Or second. the Resolution is set via postfunction during that transition.

[Johan Bromander]

Perfect, Thanks!! :-)