How do I change Jira Software Cloud ticket's status on Post Function

[Michael Cohen]

Hi,

I have created a post function rule that on certain condition creates a sub task (using JMWE add-on), the sub task that was created is getting the status of a new ticket, I would like that this sub task will get the status of the parent. HOW DO I DO THAT?

I has in mind to create another post function that on new ticket and if the ticket type = sub task then change status to "what ever" but I can't find a way to do it. I am opened for other suggestions.

Please help.

Thanks,

Michael

[Josh Steckler]

Hi,

That's not directly possible. All new issues, including sub tasks, always take the first status in the workflow.

The only way around this would be to use some kind of automation add-on to walk the issue through the appropriate transitions to get to the right status you're looking for.

This is because Status is not an editable field, and cannot be specified as such. Its a construct of the workflow and the workflow always starts at the top.

[Michael Cohen]

Thanks (bad news though)

[Josh Steckler]

Not familiar with JMWE, but I think there are possibly things you can do with Suite Utilities for Jira (an add-on I highly recommend) or Script runner as @Tinker Fadoua mentioned.

[David Fischer]

No app will allow you to change the issue status without transitioning the issue, especially on Jira Cloud. 

As Josh mentioned, you need to transition the issue to its desired status. For that, you can use the Transition Issue post function on the Create transition of subtasks to walk the subtask through the réquipée transitions to the desired status, using the conditional execution feature of the post function to only run the required transitions. You could even create hidden transitions that would go from the initial status directly to each possible status, so that you’ll need to transition the subtask only once. 

[Tinker Fadoua]

@David Fischerthe user is asking for the change at the sub-task level not the parent. I was able to make the sub-task go to in-progress automatically when the parent ticket is approved using "Create on transition" add-on.

Best,

[Michael Cohen]

"Create on transition" add-on is not supported by cloud. so it appears there is no solution other than change the status manually. 

Thanks anyway

[Tinker Fadoua]

@Michael Cohenunfortunately they don't have it for Cloud which I checked and told you earlier. Try the ScritpRunner plugin.

[Tinker Fadoua]

@Michael Cohen

Are you a cloud or server user? if server what version?

Best,

[Michael Cohen]

Cloud

[Tinker Fadoua]

@Michael CohenI know for fact that JIRA out of the box doesn't have lot of post functions. I just checked the one add-on that has lot of features is "Create on Transition" from Bob Swift, unfortunately is not available for Cloud users.

May be ScriptRunner which is available for Cloud users.

[Michael Cohen]

Thanks anyway