How do I change another user to admin? Is there any support available?

[Andy Caruso]

I'd like to transfer admin privileges to someone else in my organization, using an account of someone who left the organization. There's no options for admin panel at the top level. 

There's also no ability to delete my organization and start again since it seems like there are products still listed as active even though in each product page they are shown as disabled. 

The other question is about support: this issue involves PII and other org data which I would not like to share in a forum setting, is there any other support channel that I can use? I would really like to use Jira for ticketing/epics but not having staffed support is pretty limited for a paid service.

[Dan Breyen]

Hi @Andy Caruso welcome to the community.  Here's an article about Replacing the Organization Administrator.

If you're not using a Free Cloud license and aren't able to find an answer on these community pages, you can contact Atlassian Support for assistance with your issues. I would also create yourself as an Org Administrator so you have access to this option.

Here's an article from Atlassian on their security policies: how-we-handle-your-data 

The Atlassian Community is another option that gives you access to many more users of the application that may be able to answer your questions.

Hope that helps.

[Andy Caruso]

Those instructions are out of date, I needed to go to Directory > Users, then select the user, then go to the three-dot menu in the upper right, then select the Add or Remove Org admin as appropriate

I am now an org admin and can see that there are much more support options available. 

Thanks for the prompt response Dan!

[Cristian0791]

Hi Andy,

Hope you are doing well!

To manage user permissions, please follow these steps:

1. Navigate to User Management:

   • Go to the admin section of your Atlassian site.

2. Locate the Group:

   • Click on Groups in the sidebar.
   • Search for the site-admins group.

3. Add a User:

   • Once you’ve found the site-admins group, click on it.
   • Use the Add members option to include the respective user in this group.

4. Remove a User:

   • If there is a member who has left the organization, you can remove them by selecting their name and using the Remove option.

This will ensure the appropriate users have admin permissions and maintain the security and integrity of your site.