Hi Deepak,
This document in Confluence describes the process to create a sprint and to add issues to it. Let me know if you read it and still ran into issues. Thanks!
https://confluence.atlassian.com/jirasoftwareserver/planning-sprints-938845427.html
From the document:
"
(...)
In the Backlog, drag and drop the issues onto the relevant sprint.
OR
After creating an issue in the Active sprints, click the Add to <sprint name> link in the confirmation dialog that displays. <Sprint name> will be the name of the sprint that you are currently viewing on the board.
Note, if you do not have the 'Edit Issues' and 'Schedule Issues' permissions for all projects included by the board's filter, the issue will be added to the backlog instead of the sprint."
Hope it helps,
Carlos
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