Hi,
Can anyone please help me understand how do I create create custom email notification for customers belonging to a specific project? The problem is that I create a new notification scheme + a custom notification, but I don't know how to link them and how to assign only my custom notification to the project.
Now when a notification email is sent to the customers, there is the default text and my custom text all in the same email. If I disable the default notification for "creating issue" , it will be disable for all the projects in the Service Desk.
You can find some screenshots attached for a better understanding.
Can anyone help, please?
It would be hard to say however there are 3 places you need to modify when it comes to notification:
I hope this helps however if I misunderstood what you want, can you clarify the requirements?
Thanks.
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