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How do I delete options from a custom field in a Service Desk?

Syafiq Muhammad
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March 1, 2022

The custom field is a drop down menu and i would like to remove just one of the options from this drop down. Will there be any repercussions to the automation when I do so?

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Claudio Gonzalez
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March 1, 2022

Hi @Syafiq Muhammad .

When you have one or many issues with information from a drop down menu, is better disable one options

Screen Shot 2022-03-02 at 01.21.19.png

This way you don't lose information.

Syafiq Muhammad
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March 1, 2022

Hi Claudio, thanks for this! May I ask how do I get to this page?

Claudio Gonzalez
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March 1, 2022

yes...

Settings -> Issues -> Custom Fields

After then you need find the custom field 

Screen Shot 2022-03-02 at 01.31.35.png

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