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How do I disable tickets being automatically assigned to previous PO?

boris.brodjanac
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February 7, 2023

Due to an unknown reason, all new user stories and sub-tasks are automatically assigned to the previous in Jira and labelled as a priority “very high”. I can't figure out how to change it? 

2 answers

1 vote
Rilwan Ahmed
Community Champion
February 7, 2023

Hi @boris.brodjanac ,

Welcome to the community !!

Check the ticket history/All tab. This will help you understand if the ticket was updated after ticket created by automation rule or not. 

Please check project settings --> Automation. There might be some automation rule which is auto assigning tickets and updating the priority field value. 

image.png 

If automation rules are not present, then as mentioned by @Craig Nodwell , check for workflow create transition post functions,
Project settings --> Components --> Default assignee.

0 votes
Craig Nodwell
Community Champion
February 7, 2023

Hi @boris.brodjanac welcome to the community.

Check the Roles and Permissions settings for auto-assignment.
Check for any automations
And I'd also check the workflow transition for create.

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