How do I edit notification look and feel used in a Notification Scheme?

[Jill Biggar]

We are using a Service Desk in the Cloud and we have set a Notification Scheme for certain events.  The notifications that come through we need to edit like we can for customer notifications, but I can't see where I can access this.  Can you point me in the right direction please?  Here's an example of a notification that has been generated.

[Tom Lister · Accepted solution]

Hi @Jill Biggar 

its possible to edit/create email templates in the Jira file system. There is documentation available to do this but I wouldn’t recommend it.

https://confluence.atlassian.com/adminjiraserver/customizing-email-content-938847640.html

I’m currently looking into the Email this Issue plugin that looks promising.

https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud&tab=overview

[Alexey Matveev]

Hello,

You can edit only customer notifications. You can not edit agent notifications.