How do I ensure my checklist remains on the issue/ticket when it transitions through status's?

[Madeleine Navin]

I've made a checklist template that automatically appears when you create/view a new issue in Service Desk, however when it transitions from 'New' to 'In progress' or other status - it disappears.

Is it possible to ensure it stays on the screen (including anything that has been checked in a previous status) throughout the workflow? 

[Jack Hunter _HeroCoders_]

Hi @Madeleine Navin,

Can you let us know how did you create the checklist? Did you use some built-in Jira functionality or third-party app? 

Cheers,
Jack

[Madeleine Navin]

Hey @Jack Hunter _HeroCoders_ 

I just created it using the option available in Jira (when you open up the individual issue).

Thanks,
Madeleine