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How do I get quote on fast track fo existing product?

Abhijit Anil Joshi August 4, 2023

I want to know how do I get quote for Jira Software on fast track? Its license expired and it is very urgent to get it renewed 

 

Also, how to get license expiry notification ? 

2 answers

0 votes
Nic Brough -Adaptavist-
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August 4, 2023

Welcome to the Atlassian Community!

You have tagged this with Cloud, but Cloud licencing doesn't work on "expiry", it's a subscription model, so unless your "expiry" means "it's stopped working because we haven't paid the bill", I suspect you are actually on Server.

Whatever system you are on, see https://www.atlassian.com/software/jira/pricing for a "quote" - that tells you how much it will cost.

Note that Server has dropped off that page, because it's going away in 6 months, Atlassian stopped selling Server licences a couple of years ago. 

You can still renew an existing server licence, but only up until February 15th next year.  Server licences are "perpetual" though - the only change you'll notice when your server licence expires is that administrators get a warning that the licence has expired, so you can't get Atlassian support, or upgrade to a version released after the end of it, everything else will carry on working.

Best thing to do is visit my.atlassian.com, logging in as the billing owner - you'll find all your Cloud, Server, and DC accounts listed there, with all the renewal and payment options.

0 votes
Utkarsh Singh
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 4, 2023

Hi @Abhijit Anil Joshi Have already opened a case with Atlassian?

Abhijit Anil Joshi August 4, 2023

Yes I have.  But have not received any response. 

Abhijit Anil Joshi August 4, 2023

CA-2479915

Utkarsh Singh
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 4, 2023

I'm trying to expedite this @Abhijit Anil Joshi Till what time(and timezone) are you/team available today?

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