How do I prevent older issues from being hidden?

[Glenn Grant]

Jira is hiding done issues that are older than 2 weeks.

We refer back to these issue cards quite often, and hiding them is a problem. How do I prevent them from being hidden or change the 2 week criteria?

Thanks

[John Funk · Accepted solution]

Ah, this must be a Next-gen project - is that correct? Next-gen boards have different rules.

They might have been moved to your Backlog. Here is a previous post that might shed some light:

https://community.atlassian.com/t5/Jira-Software-questions/How-can-I-hide-the-Completed-or-Done-Tasks-Stories-appearing-on/qaq-p/1032979

Also, you can follow along with the Roadmap for Next-gen projects in the link below. They will be making some changes to the board and how it handles Done issues. 

https://www.atlassian.com/software/jira/whats-new/next-gen?_ga=2.104316484.513035551.1586779195-1313086432.1576012938#intheworks

[Glenn Grant]

Yeah, it's a Next-gen project. After reviewing the links, it doesn't look like there's any way to prevent Done issues from disappearing after 14 days.

As a work-around, I created another column, "Reference", where Done-but-Undead zombie issues can live forever. So far it appears to be working.

[John Funk]

haha - I hope that works out until they get an updated version for you.   :-)

[Marianne Miller]

Where is it doing this?  In your project backlog or on a Scrum/kanban board?

if it's on a board, make sure the base filter doesn't have a date restriction and if it doesn't, make sure there is not a sub-filter set.

When viewing the board, click the three dots in the top right

go to Board settings

Click on the General tab

Midway down, you will see

    Filter

     Saved Filter Your query here

     Edit Filter Query

if you aren't familiar with the base query, click the Edit Filter Query link to review the JQL and look for any date restrictions that might be influencing what displays.

If that looks good, go back to the general tab, and scroll all the way down.  

There is a section for Board sub-filter, and if it is populated, check that query for data restrictions.

Hope that helps.

[John Funk]

@Glenn Grant  - Welcome to the Atlassian Community!

It's probably in the Sub-filter section at the bottom of the screen that Marianne describes.  :-)

[Glenn Grant]

Hi @Marianne Miller @John Funk 

Thanks. This is in Jira in the cloud, I guess. I'm using Jira in a browser at <mycompany>.atlassian.net, with tasks listed in a Next-Gen Software Project. I'm not using Kanban.

Clicking the three dots at the top right only brings up one item, "Manage Rules", and there are none.

Viewing the board, there is no "Board" settings. I see "Project Settings", but none of menu items under it has a setting for Task Hiding.

I haven't set any filters.

Not sure what else to try.