How do I restrict certain roles to only see certain tickets based on a custom field value?

[Jeff Boon]

Hi everyone, I would like to achieve the following without using any 3rd party addon. Hopefully someone can guide me on how to achieve it. Thank you in advance.

Requirements

1) To restrict Role A and Role B to only see specific tickets in JIRA based on a custom field value in the tickets.

Examples
1) If custom field value = A/B/C/D, then Role A & B can see this ticket, else if custom field value != A/B/C/D then Role A & B cannot view this ticket

[Dave Bosman [Realdolmen] · Accepted solution]

Hi @Jeff Boon 

You will need to create a security scheme and add at least 2 security levels. 

First security level would allow everyone to see the issue

Second security level would allow allow everything else than role A and B to see it. 

See this documentation about security levels

Then you will need to create an automation rule that is triggered upon create and edit to change the security level depending on the values. 

Regards

Dave