How do I send an automatic outlook mail for a new ticket that is created?

[Bharath Pattu Murugan]

We'd like to know if there's a way to automate Jira ticket creation via email. Specifically, if we receive mail a new ticket should be created with the help of that mail. Is this possible?

[Samuel Gatica _ServiceRocket_]

Hi @Bharath Pattu Murugan 

Welcome to the community!

• For Jira Software please refer to Create issues and comments from email 
• For JSM please refer to Receive requests from an email address 

Hope this helps!

Best regards

Sam