How do I set Priority based on number of cases impacted?

[Catherine M. Cruwys]

 I have a field where the reporter inputs the number of cases impacted. I want to be able to automatically set priority based on this input.

I have added the field priority to the Request type as a Hidden field, as I don't want reporters to fill out this field themselves. The default value is Normal.

When I try to set the Automation rule I get an error message, saying the Field cannot be rendered because there are no Issue types associated with the project.

I did try showing the field and still got the same error message.  

Rules should be as follows:
Issue matches: "Number of cases impacted" >= 10 AND "Number of cases impacted" <= 49
then Priority = Major

Issue matches: "Number of cases impacted" >= 50 AND "Number of cases impacted" <= 96

then Priority = Critical

Issue matches: "Number of cases impacted" >96

then Priority = Blocker

We are using the classic Automation as our company does not have access to the new Automation.  I am able to add other fields to the the rule other than Priority.  Do I have to set up a Matrix as stated here?  https://confluence.atlassian.com/servicedeskserver046/calculating-priority-automatically-990545638.html

A Matrix more complexity than I need.

Thank you!

[Sachin Dhamale]

Hi @Catherine M. Cruwys ,

What you are using the Jira Software or Jira Service Management (JSM) tool?

Thanks,
Sachin

[Catherine M. Cruwys]

Sachin,

I am using Jira Software.

Thank you,

Cathy

[Sachin Dhamale]

@Catherine M. Cruwys 

I think you are facing issue related with this bug 

https://jira.atlassian.com/browse/JSDSERVER-6508

Make sure the context for the "Number of cases impacted" and Priority field  are map with all issue type and global project.

Please accept the answer if you find it helpful

[Catherine M. Cruwys]

@Sachin Dhamale I will send this to my JIRA admin and see if this will help.  Will respond after we have tried.

 Thank you!