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How do I set search criteria to customer name field?

Wyllow Franklin
Wyllow Franklin
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June 5, 2025

I am struggling to update a ticket when I cannot use the search bar with the name from the customer field

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John Funk
John Funk
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June 5, 2025

Hi Wyllow - Welcome to the Atlassian Community!

Can you share some screenshots or describe there you are doing that? 

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