How do I set up my project to require using a form to create all bugs in my company jira project

[PATRICIA MURPHY]

How do I set up my project to require using a specific form to create all bugs in my company managed Jira project?

I created the form, applies to work item type bug but users still have the option to create a bug without using the form.

How can I make it so the users must use the form anytime they create a bug in my project. 

Thank you

[Matteo Vecchiato]

Hi @PATRICIA MURPHY ,

There isn't a perfect way to do it.

If the bugs are limited to few projects, you could try remove the "create work item" permission to stakeholders and set the form access to "Open".
The "Open" access allow all your Jira users to open bugs, that maybe doesn't fit your needs.

Other alternatives in my knowledgement doesn't exists.

I hope it helps

[PATRICIA MURPHY]

@Matteo Vecchiato Thanks for your quick response. 

The bug work item is available to all 200+ projects in our instance so I can't use the proposed solution. I am going to keep this open for another few days to see if any other solutions come in.

[Mikael Sandberg]

Forms are intended to be used for users outside of the immediate team that is using the project, and currently there is no way of forcing everyone to use the form unless you use the proposed solution that @Matteo Vecchiato suggested.

[Maurizio Mancini]

I just wanted to say that this solution does not work as suggested above.

Users still need the Create Permission even if you make the Form Open. Jira gives some weird error about "can't create any issues right now, as you need to have access to..." that isn't correct and then fails to create the issue.

The only Form option that works if your Reporter DOES NOT have Create Project Permission would be to set the Form permission to Public and then select a Reporter.

This of course comes with restrictions as outlined here:

https://support.atlassian.com/jira-software-cloud/docs/share-your-form/

But it does work.

The key question is whether you are comfortable opening a Form to everyone on the Internet. 

[Olha Yevdokymova_SaaSJet]

Hi @PATRICIA MURPHY 

Right now, Jira Cloud doesn’t have a built-in setting to require users to create issues through a specific form. Forms in company-managed projects can be attached to an issue type (like Bug), but users can still use the standard “Create work item” button or quick-create option — Jira doesn’t yet provide a “form-only” enforcement toggle.

Here are a few ways you can guide users toward using the form:

✅ Jira-native options

1. Hide the default Bug issue type from the “Create” dialog for most users:

   • Go to Project settings → Issue type schemes.

   • Create a new scheme or workflow condition where only automation or admins can create Bugs directly.

   • Provide users a link to your form instead.

2. Use automation or workflow validators to block manual creations:

   • Add a validator that checks for a required field (that only your form fills).

   • If the field is empty, the workflow transition fails — effectively enforcing form usage.

🚀 Easier alternative — Smart Jira Forms

If you want a more seamless setup, Smart Jira Forms (developed by our team) can automate this completely.
You can:

• Auto-attach a specific form whenever a Bug work item is created.

• Disable direct field editing and capture all required data via the form.

• Update issue status automatically after form submission (e.g., from “Open” → “Under Review”).

• Share the form externally or internally through a link — no manual navigation needed.

That approach ensures every new Bug follows a consistent intake path while still keeping flexibility for automation and field mapping.

So, in short:

• Jira’s native forms can’t enforce form-only creation.

• You can partially enforce it with validators or hidden issue types.

• Smart Jira Forms can handle it automatically through the auto-attach and mapping features.

Hope that helps you standardize bug intake in your project!