How do I use an automation rule to change the status of an issue twice

[Steve Hawes]

My workflow for the project allows transitioning from status "Triage" to "Open" and from "Open" to "In Progress". I want an automation rule that will transition the issue to "In Progress" when a user creates a branch for the issue. My rule is as follows:

The problem I have is that if an issue is at the status "Triage" it will only transition to "Open". It seems the second condition component does not see that the status has changed as it says the issue does not match the condition.

How do I correct this?

Thanks

[Marios Marneros · Accepted solution]

Hi @Steve Hawes , welcome to the Atlassian Community. You might need to use the action called Re-fetch issue in order to get the updated version of the issue. You need to add that after you transition the issue.

Let me know if this helps!

[Steve Hawes]

That worked - thanks!

[Marc - Devoteam · Accepted solution]

HI @Steve Hawes 

As @Marios Marneros mentions the Re-fetch issue actions is the way to treat this.

Here is an example I made for you request.