How do we check for duplicates during issue creation?

[Lars Böhnke]

I am looking for a feature that this community already has: duplicate issue detection during issue creation. Does anyone know how to enable it? I couldn't find anything.

[Mikael Sandberg · Accepted solution]

Jira does not have such a feature out-of-the-box when creating new work items. There apps in the Marketplace that can detect duplicate/similar items after they have been created, or you can create an automation that can detect similar issues.

The feature you see here on the Community is specific to the platform that is used, it is not Jira based.

[Lars Böhnke]

Really? Jira does not have such a standard feature? Interesting. Maybe Linear is indeed a better fit.

Thanks.

[George Villagaray]

It kind of makes sense when you look at Jira's history - projects are one-time tasks.  Project subtasks can be repetitive and often you're doing the same task multiple times across areas, so there's not really a need to check for dups since the PM or scheduler would be monitoring the plan.

The duplicate linking was added to support ServiceDesk ops where a customer could create the duplicate, but you can't just delete or edit without informing them, so duplicates are allowed so users can determine how to handle them.

I'm running into this need as well, but I have to admit it's because I'm not educating my users on best project practices so it's self inflicted.

[SilkeS]

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Thanks!