Hi Bob,
According to the documentation, your use of <web-item ... disabled="true"> is correct, however, when we examined the source code, it looks like the way do disable a web item is to use:
<web-item ... state="disabled">
We will investigate the descepency and make sure that the documentation is in line with the correct way to use the disable attribute, whether it be a code- or doc-based fix. Please track the progress here:
https://jira.atlassian.com/browse/JRA-25157
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I'm guessing this is related to Jira plugins based on the url? am pretty sure the disabled="true" attribute works in Confluence.
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Neither of these approaches seem to work - all items show as enabled. http://confluence.atlassian.com/display/JIRA/Web+Item+Plugin+Module suggests that the first option should work.