How does large GitHub instance perform with Jira Cloud?

[David Yu]

Does anyone have experience with how GitHub Cloud performs when integrated with Jira Cloud?

From previous experience on Server, I remember the DVCS connector did not work well at all. It would call the GitHub API to fetch branches, and updates. But because we had hundreds of repositories, it would just hit API limits, and never give users fresh information such as pull requests.

I understand they may have re-architected slightly by using webhooks to push changes out from GitHub to Jira, but I'd like to hear more about real-world experiences.

Basically, I want to know how reliable is it, how fresh and instantaneous the data is, and does it scale on large github instances.

[Ankita Mehta-OpsHub_ Inc]

Hi @David Yu

The old DVCS connector did rely heavily on API polling, so performance dropped fast with larger repo counts. The newer webhook-based setup in Jira Cloud is better, but there are still a few things to keep in mind:

• API rate limits: Even with webhooks, some Jira actions still trigger GitHub API calls, so large orgs can still run into throttling.
• Data freshness: Webhooks improve responsiveness, but delays can occur when events queue up or rate limits are hit.
• Scalability: The native connector can struggle to stay current when you’ve got hundreds of repos or high PR activity.
• Traceability: Commit and PR links can become inconsistent without a stronger synchronization layer.

In your case, you might want to look at OpsHub Integration Manager (OIM), an Atlassian Silver Solution Partner. It’s a no–code, plugin-free, enterprise–grade data integration platform, supports bi-directional synchronization, and keeps comments, attachments, and inline text context intact. It works out of the box-no custom scripts, and scales well even for large GitHub organizations, maintaining consistent, real-time visibility between Jira and GitHub.

For more information, you may want to explore this Atlassian Marketplace listing on GitHub and Jira integration.

Good Luck with your integration journey!:)

[Jehan Bhathena]

Hi @David Yu 

You can give this a try Connect GitHub Cloud to Jira | Atlassian Support or GitHub for Atlassian | Atlassian Marketplace, I haven't personally tried them but they are the out of the box and free to integrate solutions.

If you're ok with paid apps, then this one is quite good and I've used this personally and can recommend it for it's good support and plugin capabilities: Git Integration for Jira (Azure DevOps, GitHub, GitLab) | Atlassian Marketplace, while the native one's usually hit a rate limit and stop fetching updated info, this plugin takes the extra mile and does keep your tickets up to date, you can signup for a trial and check it out if the requirements match what you're looking for.