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How to Reinstate a Deleted User Account

Sarah Elmer
Sarah Elmer
Contributor
July 29, 2019

Using Cloud. Employee left - user account deleted. Employee came back - same email address. Sent "invite", but says account deactivated and I can't reactivate.

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Jack Brickey
Jack Brickey
Community Champion
July 29, 2019

To be clear they were deleted and not deactivated, correct? This is one reason I always advise against "deleting" users. If they are deactivated they can easily be reactivated, maintaining historical info.

It is likely that the user still is listed as a user at id.atlassian.com and that is causing the conflict. You can try to have them go to that URL and see if they have an account still there. You may require support from Atlassian Support to clear this.

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