How to add Default value in Description field in Incident/Change/Service Request in JSM

[Sreenadh]

Hi,

How to add Default value in Description field in Incident/Change/Service Request. in JSM

I want to add Default value in Description field so that whenever i create a request value will automatically set in the Description field.

Description:

• How it was found (System Name) :
• Frequency:

Thanks,

[Fabio Racobaldo _Catworkx_]

Hi @Sreenadh ,

if you need a default value on portal side please read the following article https://confluence.atlassian.com/jirakb/replacing-the-system-field-description-in-order-to-have-a-custom-description-field-with-a-default-value-in-customer-portal-request-forms-1108082801.html

On JIRA side, you can have a specific value for issue type. There is an open request for that https://jira.atlassian.com/browse/JRACLOUD-4812

Hope this helps,

Fabio