How to add custom values in Labels: field in Jira Service Desk

[Upendar]

Please assist me how to add custom values in Labels: field , I want to add many values int he same field or let me know how to remove labels: field from the layout or screen so that I can use custom field.

I have created custom field but couldn't find the way to add the same field to layout.

We are using an email to create service request.

Attached is the screenshot for the same which is highlighted in yellow color .

[Upendar]

Thanks for the info.

I have created my custom field and try to add in screen but there are many screens, how to do I know what screen I am looking at??

This is reason could not be able to remove labels field and customize my screen. Please assist me in this

[Upendar]

Waiting for the response, please do assist and let me know can I rename the name also??

[Vinu]

You can know your project configuration from project settings in your project. That will let you know what project schemes are associated to your project.

[Vinu]

For custom fields to reflect in your project screens you have to do 3 things.

1) Set the field context. It like mapping the field to appear in your project specific to issue types. You can also set options for select lists in your field context. This should be done from your global Settings --> Issues --> Custom fields. Search your field, hit configure and set the context

2) You have to include the custom field in your screens under your screen schemes. Global settings --> Issues --> Screens. Make sure the screen schemes along with your screens are associated to the project.

3) Field should not be hidden in the field configuration

Now the field should appear in your edit and create screens. For it to appear in your view screen, it should have a value in it.

[Upendar]

Thank you for the quick reply Vinubabu.

I will go through the document which you have shared, can you please also assist in how to add the custom field in layout which is created by me??

[Vinu]

Hi @Upendar

Welcome to the community!

1) Labels are autocomplete renderers that populate fields based on the characters that you type in the field and if no labels found, it will prompt you to create one on the fly. You can add many labels for a single issue.

2) If you do not want to see this field you can hide the field in your field configuration. You can refer this doc to know how to get this done.

Hope this helps!