How to add limited assignee to specific issue type ?

[Admin Helpdesk]

How to add limited assignee to a specific issue type ? 

I want to limit or restrict the users as per issue type.

[Prince Nyeche · Accepted solution]

You can look into automations, but I would like to ask what's the reason behind restriction per issue type?

[Admin Helpdesk]

I'm having different types of issue types, and there different users/groups/teams. Like HR tickets is one of my issue type , so I want some users only can create that tickets and can assign to only specific users, and that users can close or escalate or deescalate those tickets to some specific users. 

[Prince Nyeche]

Then you should do it in a way that

1. You can easily change the scope in future.

2. It doesn't increase bottleneck when a new requirement comes in.

I will suggest you go with the following

1. Create multiple security levels based on the users you want access to such level and use these security levels on each issue type.

      a. Ensure you've configured your issue type schemes to follow each workflow per issue type.

      b. configure it based on your permission scheme for each permissions required.

2. Create an automation, once a ticket is created based on the issue type it changes the security level to limit view access to such issue type.

3. Using workflow, you can set conditions on the status, so it's only visible to certain users groups or roles. I would prefer roles as that's scalable.