How to authenticate non jira users

[Ruqia Hussain]

In my organization I have some clients which are non jira users. I add their emails as an customer under my organization and give them access to my specific projects. I created my custom app through which (using jira rest api) these non jira users can create tickets and add comments etc on the projects. But the problem I'm facing is with their authentication. I authenticate them for my app but how they can be authenticated to use jira. If I use api token of my administrative account for authentication it do not allow to perform operation on behalf of my users. Is there any possible way to Make them authenticate , or any end point through which I can make them jira user and get api token against them. Or anything else that can be done ?

[Mykenna Cepek]

To be clear for everyone, this is an effort to bypass the licensing of the product.

A person using the features of Jira needs to be a licensed Jira user. Trying to use a paid product without paying for that product simply isn't right. It also likely violates the terms of any existing licensing of that product.

Creating issues/items in Jira and adding comments to them is using the Jira product. Users needing to perform those actions legally must be licensed users.

I don't speak for Atlassian and I'm not a lawyer. But this is the reality of paid products.

[Trudy Claspill]

Hello @Ruqia Hussain 

There seems to be a very similar question under a user posting with the same name. Are both of these accounts actually yours?

https://community.atlassian.com/t5/Jira-Software-questions/I-want-to-authenticate-non-Jira-user-so-they-can-use-Jira-rest/qaq-p/2436998

[Ruqia Hussain]

Yes I miss some detail in previous question so I posted it here again with detail description of my problem