How to automate a transition on the comment received and change ticket status.

[ELI0067]

Hi,

My version of Jira project management software is v8.20.10.

I only found examples of old versions.

Basically, I would like my ticket to automatically change status while in the "In Progress" status and I (as a non-customer) write a comment to the customer. I would like the ticket status to change from "In Progress" to "Waiting for Customer".

Any suggestions, please

[Trudy Claspill]

To other members of the community,

This member has posted this question multiple times. The post where the member has responded to additional questions is:

https://community.atlassian.com/t5/Jira-discussions/Scriptrunner-to-automate-the-status-change-when-a-comment-is/m-p/2129594

[Trudy Claspill]

@ELI0067 

Is this the same question you are asking in these other three posts?

https://community.atlassian.com/t5/Jira-Software-discussions/Scriptrunner-to-automate-the-status-change-when-a-comment-is/td-p/2129598

https://community.atlassian.com/t5/Jira-Software-questions/Scriptrunner-to-automate-the-status-change-when-a-comment-is/qaq-p/2129594

https://community.atlassian.com/t5/Jira-Software-questions/How-to-automate-a-transition-on-the-comment-received-and-change/qaq-p/2126909

Please, in the future, post your question only once.

Also, you have specified that you are using v8.20.10, but your post is tagged as "cloud". If you have a version for your Jira instance, then you are using Jira Server (or Data Center), not Jira Cloud.