How to automatically create a ticket with sub-tasks?

[Deleted user]

Hello,

How to automatically create a ticket with sub-tasks?

Sub-tasks have their own workflow and have the same name as the corresponding ticket. I wish that when we click on it we have a different screen for each sub-task. 

I tried the components but the layout on the side of the ticket does not please me.  I also tried the "Issue Checklist for Jira" app. Free" but I can't use it.

Thank you for your help

[Jack Hunter _HeroCoders_]

Hi @[deleted],

I'm Jack from the Issue Checklist Free team.

Could you let us know why you can't use it? Did you face any issues? 

We will be happy to help. 

You can also reach our support directly at support@herocoders.com

Cheers,
Jack

[Deleted user]

Hi @Jack Hunter _HeroCoders_ 

in the view create issue I don't have the "add checklist" button for in your Screenshot.

I'm not sure I installed it well.

[Jack Hunter _HeroCoders_]

Hi Liza,

Please check in your Jira settings if the Issue Checklist app has been installed correctly: https://herocoders.atlassian.net/wiki/spaces/IC/pages/808779777/Checklist+app+version

Let us know what you can see there. 

Cheers,
Jack

[Deleted user]

Hi Jack,

Sorry but I don't find Issue Checklist and I haven't app request.

Liza

[Jack Hunter _HeroCoders_]

It means that the app was not installed. 

Please navigate to the sibling "Find new apps" link, search for "Issue Checklist" and try to install it.

Let us if that helps.

Cheers,
Jack

[Deleted user]

I do that but it still not ok. I just click on the button "App request" or I must do anything else?

[Jack Hunter _HeroCoders_]

Hmm. It looks like someone with more privileges (the Jira site admin?) must approve/install the plugin for some reason. 

Can you try to install another free plugin? E.g. Clockwork Automated Timesheets Free? I wonder if the problem affects all plugins or Issue Checklist Free only. 

Let us know.

Thanks,
Jack

[Deleted user]

@Jack Hunter _HeroCoders_ 

it was a problem of privilege. Everything is good now.

Thank you very much for your help

[Jack Hunter _HeroCoders_]

Perfect! We are glad it helped!

Cheers,
Jack