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How to automatically designate one of the support staff when an issue is created?

jun lee
Contributor
February 15, 2022

Hello

 

I want to automatically designate one of managers when an issue is created. It is not an assginee field. 

Can you tell me how to do this?

이미지 1.jpg이미지 2.jpg

Regards,

Jun

 

2 answers

0 votes
Sachin Dhamale
Community Champion
February 15, 2022

@jun lee ,

If you don't want to use assignee field then you can create new user picker custom field called as "Designated" and through automation rule you can set the manager automatically when issue is being created. 

Designated.png

Here you can also send email to that person and also use condition 

Accept the answer if it helps

jun lee
Contributor
February 16, 2022

Hi

Incident Owner field that I asked is an Insight Referenced Object (single).  I cannot use new user custome field because it is a my company condition.

In sum, can you tell me how to automatically designate someone of support managers who are created from Schema? It is an Insight Referenced Object (single).

 

Thanks

0 votes
Pramodh M
Community Champion
February 15, 2022

Hi @jun lee 

There is a feature request on the same - https://codebarrel.atlassian.net/browse/AUT-273

The only available options are 

UP.png

Reference here

https://community.atlassian.com/t5/Jira-questions/Jira-automate-user-select-custom-field/qaq-p/1769638

Thanks,
Pramodh

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